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Industry News Quality Claims in the News

The Nature of Risk
By Katie Dobbyn and Mark Fleming
There are many ways that mortgage risk can manifest itself: prepayment risk, credit default risk, fraud risk and collateral risk to name just a few. The mortgage finance industry has a long history of expertise in measuring many of these risks. However, there is one risk that traditionally has not been directly managed, but rather insured against by the borrower—natural hazard risk. Read the entire article (PDF document)

Do Public Adjusters Get a Bad Rap in the Claims Management Process?
By by Sam Friedman, 3/13/2013
I took quite a bit of heat from a number of public adjusters about my September 2012 column, which ignored their role in resolving claims disputes between insurers and policyholders. One caller charged that I must be “prejudiced” against his profession, while another accused me of “acting as if we don’t exist.”
Read the entire article here (claims-management.theclm.org)

Inventory That Bling: Establishing Accurate Replacement Values
For most people, thinking about their insurance coverage begins and ends with paying heir monthly premium. Sure, they are happy to be covered, but if you ask them if they'd receive enough to replace a specific item in the event of loss, then few would be able to reply with any sense of certainty.
Read the entire article here (PropertyCasualty360.com)

Study of Public Adjusting in Florida Shows Benefit to Policyholders
The Office of Program Policy Analysis & Government Accountability completed a study of the Florida’s regulation of public insurance adjusters. Among the findings of the study:

The number of licensed public adjusters in Florida has grown significantly in the last six years, and the incidence of complaints, regulatory actions, and allegations of fraud involving public adjusters is generally low. Florida’s public adjuster laws are comparable to and in some cases more restrictive than those of other similar states.
Read the entire article here (PDF document)

Quality Claims: HousingWire Power Player Service Provider
With the complexity of the current regulatory environment, the volatility of the housing market and the ensuing losses suffered by investors, servicers are under unprecedented scrutiny. Investors are seeking opportunities to curtail reimbursements, seek compensatory fees or require repurchases from their servicing partners. Servicers are looking for stable, reliable partners to navigate this maze with them.
Read the article here (PDF)

Quality Claims Presents at Adjusters Conference
The annual First Party Claims Conference (FPCC) was held October 2013 in Warwick, RI. The conference provides continuing education credit for Insurance Adjusters and attorneys. The sessions are conducted either as panel discussions or forums where adjusters, contractors and attorneys openly discuss current industry trends and best practices.
Read the article (PDF)

Quality Claims President Ron Reitz Recognized for Award of Quality in Media Relations San Diego, CA, May 8, 2013 - Quality Claims Management Corporation, a premier provider of customized insurance recovery solutions, today announced that President Ron Reitz was named as an award recipient for the Public Relations Society of America’s Tri-Cities TN/VA Chapter. Reitz was honored with the “Award of Quality, Media Relations” for his participation in a Hurricane Sandy Outreach Campaign for the National Association of Public Insurance Adjusters (NAPIA). Read the article (PDF)

Housing Wire Hotseat with Ron Reitz Ron Reitz, President of Quality Claims, answers some questions on the Hotseat at Housing Wire.... Read the article (PDF)

How to Handle Your Insurance Claim After a Home Fire: Interview with Kim Cary of Quality Claims
Kim Cary provides advice for homeowners on how to insure against a fire loss to your home and tips for handling an insurance claim if you’ve suffered a loss. Read the entire article (PDF document)

NAPIA President Ron Reitz Testifies at Kansas State Senate Committee on Financial Institutions and Insurance Hearing
On February 13, Ronald Reitz, CPPA, President of the National Association of Public Insurance Adjusters (NAPIA), spoke before the Kansas State Senate Committee on Financial Institutions and Insurance in Topeka, Kansas, as part of the Committee's hearings concerning Senate Bill No. 138, which amends the Kansas Public Adjuster Licensing Act. Read the entire announcement...

You're not patching my imported cherry wood with that!
By Barbara Marquand, Posted: 01/09/2013 on Insurance.com
Sometimes disaster destroys everything in sight, but often misfortune causes damage here and there...
Read the entire article here (www.insurance.com)


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