Where Every Claim Counts
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Hazard Insurance Recovery

Since 2007, Quality Claims has been an industry leader in hazard claims. Our insurance professionals offer mortgagees a fully compliant outsource solution for hazard insurance recovery. Our people and processes are focused on maximizing and expediting each claim settlement.


Quality Claims manages the entire claim process:

  • Claim identification
  • Coverage confirmation
  • Claim reporting
  • Line item estimate review and reconciliation
  • Supplemental claims for insufficient settlements
  • Disputing incorrect claim denials
  • Tracking and securing collection of recovery funds
  • Timeline Management

Transparency is important to us. Using sophisticated data security controls, our proprietary claims management system, IQ, provides customized client reporting and live, loan-level insight into all portfolio activity.

Our Team

Our leadership team boasts more than 100 years of experience, spanning all phases of mortgage servicing from loan origination to REO, and including lender placed insurance operations. Our claims adjusters are the industry’s most seasoned experts in mortgagee policy rights and have extensive experience working with both lender-placed and retail insurance carriers.


In today’s environment, compliance is critical. Representing a mortgagee’s interest on a hazard claim is considered public adjusting in most states. Public adjusting is regulated by each state’s Department of Insurance or equivalent agency. Currently more than 45 states + the District of Columbia require all non-attorneys acting as public adjusters to be licensed to represent the insured.

Quality Claims is the only industry firm that has, since its inception, consistently maintained a compliance team and a fully compliant, on-staff adjusting team. All of our adjusters are licensed in multiple states and the majority are licensed in every jurisdiction requiring licensing. No adjuster will handle a file for a loss in a state where they are not licensed.

We offer assurance to our clients that we keep abreast of the changing insurance regulations and licensing requirements.

An SSAE 16 Type II (SOC 1) audit is successfully completed annually.


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©2007 Quality Claims Management Corporation, 2763 Camino Del Rio South, San Diego, CA 92108