Bigger: New services, new solutions
Better: One trusted source for what you need, when you need it
Best: Because you deserve the best for your company
One of the most trusted names in the mortgage servicing industry is now your home for compliance,
best practices and new, progressive recovery solutions.
See what’s New at Quality Claims Management
• Loss Draft Processing
Our team’s decades of experience in insurance recovery and default servicing are being put to even
better use through our new, expanded solutions for the mortgage industry:
Quality provides a fully outsourced service for all loss draft processing. Adhering to client/investor guidelines
we manage all processes including initial homeowner contact, instruction letters, endorsed and monitored check
handling, contractor communication and monitoring of repairs through to final disbursement. Quality’s insurance
expertise can be leveraged to review estimates, damage inspections and contractor communication.
• Disaster Claims
Our team has directly assisted our clients’ customers in successfully recovering more than $200 million in insurance
proceeds following several major disasters. A tiered program is available and can be launched in the event of a
large disaster. The service is tailored to the specifics of each event but generally offers three progressive
levels of support that protect both the servicer and their customers’ interest. Support can range from simple
confirmation that a claim was filed to providing technical advice, or even full claim representation including
ancillary support such as assistance in finding temporary housing.
• Loss Mitigation through Direct Claims Assistance for Borrowers
Borrowers may find themselves in default or facing a forbearance deadline due to a delayed or
denied property insurance claim. Our licensed public insurance adjusters assist your borrowers directly
and potentially get the loan performing again, through expedited claim resolution. A range of services
are included, from a one-time consultation, to on-going advocacy and advice, to full representation and
management of the claim.
• Audits and Consulting
With decades of experience in many facets of servicing and default servicing in particular, Quality Claims offers best practices consulting and audits of a variety of functions, including:
- Insurance: Hazard, MI and Investor Claims, Hazard Funds Escrow Management, Loss Draft Processing, Lender-Placed Carrier Quality Control/Compliance
- Property Inspection & Preservation: Inspection/Preservation Performance and Compliance Audits, and Property Repair Quality Control Reviews
- Policies & Procedures: Quality’s professional technical writer’s expertise is employed to develop Policies & Procedure Manuals customized for each client
Get Started Today