Where Every Claim Counts
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New Services

Bigger: New services, new solutions

Better: One trusted source for what you need, when you need it

Best: Because you deserve the best for your company

One of the most trusted names in the mortgage servicing industry is now your home for compliance, best practices and new, progressive recovery solutions.

See what’s New at Quality Claims Management

Our team’s decades of experience in insurance recovery and default servicing are being put to even better use through our new, expanded solutions for the mortgage industry:

Loss Draft Processing

Quality provides a fully outsourced service for all loss draft processing. Adhering to client/investor guidelines we manage all processes including initial homeowner contact, instruction letters, endorsed and monitored check handling, contractor communication and monitoring of repairs through to final disbursement. Quality’s insurance expertise can be leveraged to review estimates, damage inspections and contractor communication.

Disaster Claims

Our team has directly assisted our clients’ customers in successfully recovering more than $200 million in insurance proceeds following several major disasters. A tiered program is available and can be launched in the event of a large disaster. The service is tailored to the specifics of each event but generally offers three progressive levels of support that protect both the servicer and their customers’ interest. Support can range from simple confirmation that a claim was filed to providing technical advice, or even full claim representation including ancillary support such as assistance in finding temporary housing.

Loss Mitigation through Direct Claims Assistance for Borrowers

Borrowers may find themselves in default or facing a forbearance deadline due to a delayed or denied property insurance claim. Our licensed public insurance adjusters assist your borrowers directly and potentially get the loan performing again, through expedited claim resolution. A range of services are included, from a one-time consultation, to on-going advocacy and advice, to full representation and management of the claim.

Audits and Consulting

With decades of experience in many facets of servicing and default servicing in particular, Quality Claims offers best practices consulting and audits of a variety of functions, including:
  • Insurance: Hazard, MI and Investor Claims, Hazard Funds Escrow Management, Loss Draft Processing, Lender-Placed Carrier Quality Control/Compliance
  • Property Inspection & Preservation: Inspection/Preservation Performance and Compliance Audits, and Property Repair Quality Control Reviews
  • Policies & Procedures: Quality’s professional technical writer’s expertise is employed to develop Policies & Procedure Manuals customized for each client

Get Started Today


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